Shipping Policy

At EmDraws Art Supplies, we strive to ensure that your order reaches you safely and as quickly as possible.

Order Processing & Dispatch

• Orders are usually processed and dispatched within 24–48 hours after confirmation.
• Please make sure the contact information provided at checkout is accurate and accessible, as our team may contact you regarding your order.
• During sales, festive periods, product launches, or other high-volume events, processing and delivery times may be longer than usual.

Delivery Timeline

• Estimated delivery time across Pakistan is 3–7 working days after dispatch.
• Orders weighing more than 3 kg may be shipped via overland courier services and may require additional transit time.
• Delivery timelines are estimates and may vary depending on your city and courier operations.

Shipping Charges

• We offer Free Nationwide Shipping on orders above Rs. 5,000.
• A standard shipping fee of Rs. 350 will be charged on orders below Rs. 5,000.

 

Tracking Your Order

Once your order has been dispatched, tracking details will be shared with you.

Orders shipped through (courier to be finalized) can be tracked here:

If you experience any issues with tracking or have questions regarding your shipment, please contact us:

Email: customercare@emdrawsart.com

Please note that delivery services are handled by third-party courier companies. While we do our best to ensure timely dispatch, EmDraws Art Supplies cannot be held responsible for delays caused by courier operations or circumstances beyond our control.

Order Amendments & Cancellations

If you wish to make changes to your order, please contact us at customercare@emdrawsart.com within 8 hours of placing your order.

Orders that have not yet been dispatched may be cancelled upon request so that a new order can be placed with the correct details.

Once an order has been shipped, it can no longer be modified or cancelled.