Refund & Exchange Policy

At EmDraws Art Supplies, all purchases are considered final. Please review your order carefully before completing your purchase.

Refunds

Refunds are only applicable if you receive a product that is damaged upon delivery.

To request a refund, you must:

• Email us at customercare@emdrawsart.com within 5 hours of delivery.
• Include clear photographs of the damaged product and its packaging.
• Provide your order number and a brief description of the issue.

Claims submitted after the 5-hour period may not be considered.

Please note that products damaged due to misuse, improper handling, storage conditions, normal wear and tear, or damage occurring after use are not eligible for a refund.

Once your claim has been reviewed and approved, the refund will be processed accordingly.

Exchanges

We do not offer exchanges on any products.

Final Sale Policy

All sales made through EmDraws Art Supplies are final. Refunds, returns, or exchanges will not be accepted for reasons including, but not limited to:

• Change of mind
• Incorrect product selection by the customer
• Preference regarding colour, specifications, or suitability for a particular purpose
• Damage occurring after delivery or after the product has been used
• Delays caused by third-party courier services

By placing an order with EmDraws Art Supplies, you acknowledge and agree to this Refund & Exchange Policy.